Image: irissca/Adobe Stock ChatGPT reached 100 million monthly users in January, according to a UBS report, making it the fastest-growing consumer app in history. The…
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With technological advances, modern organizations face two increasing but related challenges: optimizing business processes through automation and building a competent and resilient workforce that will…
Chatbots are seemingly taking over the internet and mobile applications. First-time visitors to a site or app now are often greeted by a cheery chatbot…
A decade ago, if you had fancied a vacation to the Bahamas, it will take at least or half of it to plan and get…
The achievement of any business organization is highly dependent on its customer relationship strategies. Client experience is exceptionally organized in any business. Consumer loyalty is…
In most circles, the word “bias” has obviously negative connotations. Regarding the media, it means news is slanted one way or another. In science, it…
Back in the days of pay phones and beepers, no one talked about the customer experience — just customer service. Companies were reactive, not proactive.…