Artificial intelligence is all about making intelligent machines that can carry out cognitive activities. Once those machines have access to enough data to recognize patterns…
Posts published in “Chatbots”
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Conversational AI chatbots are fantastic for both customer care and marketing automation. They can engage potential customers in meaningful conversations about your products or services…
Conversational AI solutions are one of the most effective applications of AI and machine learning. Additionally, the progress in natural language processing has improved the…
Human conversation is nuanced. AI is efficient. Getting the right balance of human and AI in support conversations is tricky — but critical. “Are you…
Businesses are quickly adapting to the COVID-19 reality where HR technology has made the greatest influence to do so. COVID-19 has accelerated the evaluation, training,…
The science and art of Artificial Intelligence (AI) has already racked up vital transformations in varied industries. And the travel industry is no exception to…
Every year, the Future Today Institute publishes a report on the IT trends of the future, which will affect various sectors of the economy. In…
Predicting questions and scripting answers is all the rage in the customer support landscape. Everyone, no matter what the size of the company is, has…
The world of business has changed. Technological has prepared a smooth landing surface for customers where they can choose the business they want to go…
We all did this; we all regretted. There’s a cast-iron rule we all tend to break — if you feel unwell, don’t search for your…
In the last year, the eCommerce industry has expanded by over 25 percent, and this boom is projected to continue. With such a wealth of…
There has been a lot of progress within the customer interaction space. This includes both in the skill sets for customer service personnel, and in…