No matter where your staff works from day to day, everyone can easily collaborate across teams — communicating fluidly, accessing resources, finding information, brainstorming, and…
Posts published in “customer experience”
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Nearly half (48%) of people would rather go to the dentist than call customer service. Yikes. But, should this really be that surprising? Here are…
A few weeks ago, I called my broadband provider about intermittent outages. The helpful customer support rep looked at my account and cheerfully told me…
Human conversation is nuanced. AI is efficient. Getting the right balance of human and AI in support conversations is tricky — but critical. “Are you…
Throughout the year, 2020, companies everywhere had to reimagine their businesses and the future of work. It made us realize that digital transformation was not…
Artificial intelligence is the latest trend in technology, and its application cutting across all fields. It’s all about technology mimicking biological intelligence. Here are three…
The concept and acceleration of AI has come upon us faster than anyone thought possible. AI is blazing a trail with its impact in the…
The world of business has changed. Technological has prepared a smooth landing surface for customers where they can choose the business they want to go…
When it comes to building customer relationships, nothing comes close to personalization. Eight in 10 consumers are more likely to purchase from brands that offer…
Back in the days of pay phones and beepers, no one talked about the customer experience — just customer service. Companies were reactive, not proactive.…
Old-school marketing techniques that include guesswork held up by flimsy market research don’t always reflect what consumers want. But now retailers can eliminate the guesswork…
Artificial intelligence (AI) has entered our lives in an almost unnoticeable way. We’ve invited AI into our homes for convenience and the “coolness factor.” Using…