Chatbots are seemingly taking over the internet and mobile applications. First-time visitors to a site or app now are often greeted by a cheery chatbot…
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2020 started with a lot of concern; individuals, businesses, and governments were all thrown into a state of confusion. COVID-19 ravaged the world and there…
A decade ago, if you had fancied a vacation to the Bahamas, it will take at least or half of it to plan and get…
The global pandemic has illuminated many shortcomings of business today. One example is the lack of infrastructure to seamlessly provide world-class customer experience and give…
As the world grows increasingly connected, growing concern regarding the influence of artificial intelligence (AI) has been bubbling to the surface, affecting perceptions by industries…
When past generations imagined the future, they pictured humans and machines speaking naturally to one another. While voice assistants like Siri and Alexa still fall short…
Artificial intelligence is the latest trend in technology, and its application cutting across all fields. It’s all about technology mimicking biological intelligence. Here are three…
In 2019, artificial intelligence (AI) is taking the world by storm. The optimism around this emerging technology spurs businesses around the world to pour investments…
What does it take to make the university the best learning experience in the lifecycle of one’s education? Higher education is all about developing skills,…
Predicting questions and scripting answers is all the rage in the customer support landscape. Everyone, no matter what the size of the company is, has…
The world of business has changed. Technological has prepared a smooth landing surface for customers where they can choose the business they want to go…
There is no exaggeration in saying that the contemporary era is of automation. People just love automation. Booking movie tickets, or ordering pizza, commaning voice…
Back in the days of pay phones and beepers, no one talked about the customer experience — just customer service. Companies were reactive, not proactive.…
Businesses are always growing and changing because of technology. This is happening in many important ways that you should know about so that your business…
Every part of our business world is being changed by AI — even the way in which we communicate. Here’s how this is occurring today. In today’s…
In the last year, the eCommerce industry has expanded by over 25 percent, and this boom is projected to continue. With such a wealth of…
Artificial intelligence (AI) has entered our lives in an almost unnoticeable way. We’ve invited AI into our homes for convenience and the “coolness factor.” Using…
There has been a lot of progress within the customer interaction space. This includes both in the skill sets for customer service personnel, and in…