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Posts published in “Salesforce”

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ChatGPT powers up Salesforce’s Einstein AI

Salesforce is making CRM talkative by integrating OpenAI’s ChatGPT generative AI model, to give chat functions to Slack, Einstein AI and other platforms. Image: kanpisut/Adobe…

Salesforce offers 5 guidelines to reduce AI bias

Image: PayPau/Adobe Stock Salesforce, which last year introduced its Einstein AI framework behind its Customer 360 platform, has published what it says is the industry’s…