Predicting questions and scripting answers is all the rage in the customer support landscape. Everyone, no matter what the size of the company is, has…
Posts published in “Customer Service”
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The world of business has changed. Technological has prepared a smooth landing surface for customers where they can choose the business they want to go…
There is no exaggeration in saying that the contemporary era is of automation. People just love automation. Booking movie tickets, or ordering pizza, commaning voice…
Back in the days of pay phones and beepers, no one talked about the customer experience — just customer service. Companies were reactive, not proactive.…
Businesses are always growing and changing because of technology. This is happening in many important ways that you should know about so that your business…
Every part of our business world is being changed by AI — even the way in which we communicate. Here’s how this is occurring today. In today’s…
In the last year, the eCommerce industry has expanded by over 25 percent, and this boom is projected to continue. With such a wealth of…
Artificial intelligence (AI) has entered our lives in an almost unnoticeable way. We’ve invited AI into our homes for convenience and the “coolness factor.” Using…
There has been a lot of progress within the customer interaction space. This includes both in the skill sets for customer service personnel, and in…